Call HP. For some products, you must have the right to access their downloads, knowledge, and tools. You`ll get this privilege in two ways: it`s just a reference ID under which HP recognizes you for all of your product sales, contracts, contracts, and support. ! ! My biggest problem with these servers is without exception getting the support we paid for, especially when the servers are a few years old and the original computer has moved. I understand that you need to prove your hardware replacement warranty, but downloading firmware updates and preventing security fixes is ridiculous. I don`t know what said is, where and how to get it. If you`re using HP software, you need that reference and why they don`t contact your software distribution team, maybe they know something about it. I`m in trouble like you. Have you received any answers to your problem? I support many companies that use Hewlett Packard enterprise servers like ML360s, DL380s, StoreServ, and Blades. This permission applies to HPE patches. For more information to verify and understand what permissions are for your HPE Passport account, see My Patch Permissions.

A unique identifier for any customer who has entered into a distribution and cleaning agreement with HP that covers product port under that reference. Scan the billing or packing list with your purchase (or, ideally, the support agreement), then call HPE. You`ll probably ask yourself to email them a copy of your document. If you shop directly from HPE, support contracts are registered with your company and HPE account. You should be good, but remember that your employees create HPE accounts and also assign them the support contract. If you buy from a reseller (this is more common), these contain the service contract/warranties you purchased, but they probably still have nothing to do with your account or business. Collect copies of the list of packages, invoices and/or coupons delivered with the equipment. The reseller often sends the buyer an email with the support credentials. If you can`t find your SAID, SAR, etc., ask your supervisor or accountant (regardless of the purchase) to search their emails.

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